Service

Services and Support

Cymber Metal Trading Co., Ltd. specializes in the trading, processing, and integrated supply-chain services of copper and aluminum alloy materials. We provide full-chain solutions—from raw materials to precision components—for large enterprise customers in industries such as aerospace, rail transit, new energy, power & electrical, precision molds, and automotive parts.
The following are the four customized service support systems we tailor for our clients, ensuring efficient project execution, stable supply, and controllable quality.

Pre-sales Support

● Professional material selection consultation: Based on customer drawings, operating conditions, and cost-control objectives, we recommend the optimal copper alloy (e.g., C18150, C18200, CuCrZr, etc.) and aluminum alloy (e.g., 6061, 7075, 2024, 5083, etc.) solutions, including feasibility analysis of alternative materials.
● Rapid feasibility assessment: Response within 24 hours, providing comparative reports on key data such as mechanical properties, machinability, surface treatment options, and corrosion resistance.
● Supply chain capability verification: We supply current inventory status, monthly production capacity, and qualification lists of our primary cooperating die-casting/extrusion/forging/machining partners to assist customers with supplier audits.
● Fast sample delivery: Standard grades available from stock can be shipped within 3–5 days; special grades can be prototyped and delivered within 7–15 days through coordination.

In-sales Service

● Dedicated account manager with 1-on-1 support; key accounts enjoy an independent project team (technical + commercial + logistics).
● Price protection mechanism: For large-volume long-term contracts, we offer LME-linked price protection for copper/aluminum or fixed-price lock-in options to minimize customers’ exposure to raw material price fluctuations.
● Real-time order tracking system: Customers can log into a dedicated portal to view full-process information, including raw material arrival, processing progress, quality inspection reports, and logistics status.
● Emergency replenishment channel: 24-hour response to urgent orders, with same-day shipment available for domestic stock.

Technical Support

● Failure analysis and improvement recommendations: Free material failure analysis reports with optimized alloy composition or processing suggestions.
● Customized new material development: Joint laboratories with leading enterprises such as Chinalco, Southwest Aluminum, ls enable us to develop proprietary copper/aluminum alloy grades according to customer requirements.
● Drawing optimization and DFM report: At the initial stage of a new project, we provide a Design for Manufacturability (DFM) Analysis Report to help customers avoid over 90% of potential processing risks in advance.

After-sales Support

● Full traceability system: Every batch of material can be traced back to the original heat number, production records, and third-party test reports (SGS, Ahlstrom, etc.).
● Unconditional replacement for non-conforming products: We bear full responsibility and compensate customers for any direct losses caused by material quality issues.
● Long-term technical archive management: Dedicated material technical files are maintained for each major customer, with ongoing performance tracking and regular updates on the latest material upgrade solutions.
● Spare parts inventory agreement: Safety stock agreements can be signed for customers’ critical components, ensuring zero risk of supply interruption.

Contact Us Now!

Cymber exclusively serve industrial customers who require stable, high-quality, and large-volume metal material supply.
Choosing us means choosing a controllable, fully traceable, and long-term reliable copper and aluminum material supply chain.
For further details on our services or to arrange a supplier audit, please contact your dedicated account manager or email business@cymbermetal.com. We will respond within 3 hours.